Summary
This document provides partners with an overview of what the WREC Coalition Help Desk is, how to reach us, and what type of support you can expect. Have a question or don't know where to start? Reach out! We're here to help: Global.WREC@wfp.org
Content
What is the WREC Help Desk?
The WREC Help Desk is the Logistics Cluster’s dedicated support service designed to help you integrate environmental sustainability into your daily supply chain and logistics operations. Whether you’re starting your environmental journey or scaling up existing green initiatives, the Help Desk provides practical, context specific guidance tailored to humanitarian logistics and is available to any partner organisation, at any time.
Contact: Global.WREC@wfp.org
What the Help Desk Offers
1. On‑Demand Technical Support
Partners can submit questions or challenges related to:
- Sustainable supply chain and procurement
- Waste reduction, reverse logistics, and recycling
- Energy efficiency in logistics operations
- Environmental risk mitigation
- Greening warehouse, fleet, and field operations
- Tools, guidance, and best practices
You’ll receive clear, actionable recommendations from WREC environmental specialists who understand operational realities in humanitarian contexts.
2. Access to Tools, Resources & Guidance
The Help Desk connects you to:
- WREC technical guidance and toolkits
- Training materials, live training opportunities, and e-Learning modules
- Case studies and real-world examples world examples
- Assessment tools and templates
- Global initiatives and partner resources
We help you identify the right tools—and show you how to apply them effectively.
3. Direct Connection to Specialists
Your enquiries are routed to the WREC Environmental Sustainability team. Depending on your needs, support may include:
- Email guidance
- Follow-up calls or facilitated problem solving
- Links to working groups or peer networks
- Recommendations for training or deeper technical support
How to Access the Help Desk
You can reach the WREC Help Desk anytime by emailing:
Please include:
- Your organisation and country/operation
- A brief description of your question, challenge, or information you’d like to receive/share
The team will review your request and respond as soon as possible, ensuring you receive the guidance most relevant to your context.
What You Can Expect
When you contact the WREC Help Desk, you can expect:
- Timely, friendly, and practical support
- Clear recommendations that reflect operational realities
- Evidence based guidance aligned with humanitarian best practice‑based guidance
- Links to tools, training, and networks that can strengthen your sustainability efforts
- A collaborative problem-solving approach—we work with you, not just for you‑solving approach
Why Use the WREC Help Desk?
Environmental sustainability is becoming essential to effective, efficient, and accountable humanitarian logistics. The WREC Help Desk helps partners:
- Reduce waste and costs
- Improve operational efficiency
- Strengthen compliance and reporting
- Build staff capacity
- Contribute to collective environmental goals and enhance community and environmental outcomes
Whether it’s a small question or a large programmatic challenge—we’re here to help.
Reach out to us here: Global.WREC@wfp.org
