Summary
Content
ILS has its specific operation system. It is very simple and we make an effort to make it even simpler. Once you chose to use our services there are just 6 easy steps from signing the Service Level Agreement to finishing the whole operation. Here we explain all of them.
First step – Signing the Service Level Agreement (SLA)
The Service Level Agreement is a standard contract establishing the framework of cooperation between the ILS and the user of its services (NGOs, UN and government agencies). The SLA covers main responsibilities of the parties.
If you are interested in signing the Service Level Agreement with the ILS, please contact our office at drc.ils@wfp.org
Second step – Cargo Movement Request (CMR)
Cargo Movement Request is a form which needs to be filled in by the user and sent back to the ILS in order to receive the logistical assistance. CMR contains definite data on the specific operation to take place; what and when should be moved, from where and towards which destination. One request may contain many items and may imply many different means of transport, but there should be just one final destination for one CMR.
Here you may download the CMR form.
Third step – Issuing the pro forma invoice
The ILS office contacts the user after receiving the CMR and agrees on the details of the operation (price, mode of transport, deadlines etc). Following the mutual agreement between the parties, the pro forma invoice is issued by the ILS. The ILS acquires preferential prices for the delivery services to which it affixes 4.5% management fee.
Fourth step – Signing of the pro from invoice
Once the pro forma invoice is signed by the user and sent back to the ILS, a formal bond is created; for the ILS to act on behalf of the user and for the user to cover the cost of the operation.
Fifth step – Logistic assistance provided by the ILS
ILS takes over the logistics burden linked to the humanitarian operations, so the humanitarian entities can concentrate exclusively on their core activities. Once the formal relationship is established between the ILS and the user, the ILS elaborates the best route, selects the best means of shipment, arranges for the best transporter, fixes up the date of cargo pick up and monitors its transfer up to the final destination.
To effectuate the operation, the ILS makes use of the World Food Programme facilities, employs private sector carriers as well as explores other humanitarian means of transport.
Although humanitarian cargo is moved mainly on the territory of the DRC, recently the ILS started supporting the humanitarian community also with the overland transport to and from the neighboring countries. The ILS has observed growing interest in shipments from Tanzania, Kenya and South Africa.
Apart from its main activity, which is cargo movement, the ILS provides also storage services to the humanitarian community in the DRC. The ILS can arrange for the warehouses in Kinshasa, Goma, Kalemie, Mbandaka and Lubumbashi.
Sixth step – final payment
After the operation is completed the invoice is issued by the ILS and forwarded to the user. The later is obliged to pay the cost of the operation within 15 days from the day of the invoice delivery.
However, for the overland and rail transport, as well as for the operations which cost is equal or higher than 10.000 USD, the ILS requests prepayments.