DRC - Ebola Response Logistics Services Quick Guide, June 2026

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Logistics Services Quick Guide

Get your cargo ready

• Weigh and measure your cargo items - the more specific you can be, the better. You can use this guide and calculator to help determine the cargo dimensions.
• Label dangerous goods and temperature control requirements clearly. If transiting through Entebbe, all cargo should be packed for international air transport.
• Put your logos all over your cargo - make it easy to identify.

Submit the Service Request Form (SRF)

• Submit the online SRF at least four days before delivery of the cargo to service location. An SRF can only have one origin and one destination. See our SRF guide.
• Only submit one SRF per cargo - no need to make SRFs for additional movements.
• Be as specific as possible listing the cargo and include any PO Numbers or internal references to make your cargo easier to track.
• Verify the request through the automated email confirmation and wait for a response within 24 hours.*

*Services are subject to availability of secure access, transport/storage capacity, and necessary permissions, and may be adjusted or suspended accordingly.

Send your cargo to our team

• Get your cargo to the starting location of the service on the date you selected in the SRF. Contact us if there are any changes in arrival time.
• For all cargo transiting through Entebbe:
  • Consignee - only list your organisation or your identified partner organisation in DRC as the consignee.
  • List WFP as a notify party for your cargo - we cannot move it if we do not know it arrived.
  • All documentation (including Airway Bill) must state “Final Destination of DRC” and “Transit Cargo” to facilitate transshiping without customs clearance.

For cargo transiting through Entebbe

• Keep your cargo as transit cargo - if you import the cargo to Uganda, you will have to get a customs agent or freight forwarder to re-export it requiring time, paperwork, and additional costs.
• In transit cargo travelling through Uganda must be drawn down against the waybill on which it entered the country to close it out, meaning cargo from the waybill should travel together to be processed correctly.

Organisation registered in Uganda

• Share your tax identification number (TIN) with us - cargo being moved through Uganda on trucks will require a TIN to be processed by customs.
• Be aware of your organisation’s registered name - you may run into challenges clearing cargo with customs if using different names for the cargo consignee and your organisation’s registration in Uganda (i.e. a translated version of your organisation name).

Organisation not registered in Uganda

• If you are not legally registered in Uganda, you cannot import into the country.